Posts Tagged with: service

Excellence: A Marketable Asset

(An excerpt from TCA Lesson, “Excellence”) Swiss watches, Godiva Chocolates, Hallmark Cards and Rolls Royce automobiles. These products are known for Excellence. They are not based on marketing or public relations, but on a reputation for quality. These reputations did not spring from a single product, but from a tradition of continual improvement and leadership … Continue reading “Excellence: A Marketable Asset”

Responsibility

How often do we make an excuse first, before offering up an apology? When we are willing to take full responsibility for tasks others have placed in our trust, we will seldom be offering up an excuse as the first thing out of our mouth when we are confronted with having let them down. Instead … Continue reading “Responsibility”