How often do we make an excuse first, before offering up an apology?
When we are willing to take full responsibility for tasks others have placed in our trust, we will seldom be offering up an excuse as the first thing out of our mouth when we are confronted with having let them down. Instead our focus will be on understanding why they feel hurt, wounded or disappointed, and what it would take to make it right in their eyes. We would extend a sincere apology, even when we are not at fault.
Dale Carnegie in his book “How to Win Friends and Influence People” has a chapter devoted to the importance of admitting when we are wrong. When we do that on a regular basis, we build trust with others. They sense that we are more interested in meeting their expectations than our own desires.
That does not mean we are always willing to give anyone whatever they want. But it does mean our primary focus is on them and that we sincerely want to serve them.
Let us know what you think on the TCA blog. Is this something Christ modeled for us?
TCA thought for the month: We are not perfect. Giving excuses often will be perceived as our pretending to be perfect.
God bless you as you are willing to be blamed for others faults.